Support and updates
How we keep Avsaro running for you
You get Avsaro together with hosting and support from Assist2go. Here is how we do that and what you can expect from us.
What you get
The portal, hosted and managed by Assist2go, at its own address.
Updates and maintenance, so Avsaro stays current and keeps working well. If something does not work, we pick it up.
About two hours of support per month, for questions, investigation and fixes.
What you can expect from us
- One point of contact: Assist2go, through info@assist2go.nl or the contact form.
- A clear answer about what can and cannot be done.
How we work
We keep watch
We check in the background that everything runs well. We do that even when you do not call.
Updates at night
We run updates at night whenever we can, so you notice them as little as possible during the day.
Wishes
If you want a certain feature, we are glad to hear it. We look at whether it fits and include it in a later update if it is feasible.
The two hours per month
We use that time to find out what is going on when something does not work, for the background check and to answer your questions. The hours do not carry over to the next month.
What counts as extra work
Work beyond the roughly two hours and outside the subscription is always agreed with you in advance, with an estimate. Examples:
- Custom work, such as a new feature, a different report or a different quote layout
- Extra integrations with other systems
- Taking over clients, quotes or invoices from another system
- Training or a workshop for your team
- Fixing problems caused by changes made by you or by a third party
- Work on your own hardware, network, website or mail outside the portal
What this costs is on the Pricing page.
Questions about support and updates
Do I have to install updates myself?
No. Avsaro runs in your browser and we carry out the updates, at night whenever we can.
How do I report a fault or ask a question?
Send a message to info@assist2go.nl or use the contact form. You reach Assist2go directly.
Can I submit a wish?
Yes, the same way. We include a wish in a later update if it is feasible.
What if I need more than two hours per month?
Then it counts as extra work. We always agree that with you in advance, with an estimate. The hours of one month do not carry over to the next.
See how this works in practice
Try Avsaro yourself or request a call. We are glad to explain what you can expect from us.
Enter your name and email and you are in your own demo straight away. After 30 minutes everything is wiped.